Faqs
Find answers to commonly requested questions here, or contact us for further help.
Yes. Space Manager allows operators to monitor activity and performance across several storage facilities from one platform.
Yes. Operators can access dashboards that present operational activity and facility performance.
Yes. The platform maintains structured operational records that can support internal audits and reviews.
Yes. Reporting dashboards reflect activity captured directly within the platform.
Space Manager integrates with leading payment providers including Stripe and GoCardless, as well as a wide range of additional providers such as PayPal, Worldpay, Global Payments and others depending on your operational requirements.
The platform supports integrations with a variety of access control systems used across the self storage industry, including Bearbox, OpenTech, Paxton Net2, Noke and more.
Yes. Space Manager can support digital contract signing through integrations such as Signable.
Yes. API connectivity allows operators to connect Space Manager with additional systems or bespoke workflows where required.
Yes. Many operators begin with one site and continue using the platform as their business expands.
Yes. Space Manager provides operational visibility across multiple sites so operators can manage their portfolio from one system.
The onboarding process focuses on understanding your operational workflows and supporting your team through implementation.
Yes. Through API integrations, the platform can connect with systems commonly used by storage businesses.
Yes. Space Manager allows operators to manage billing activity across several facilities within the same platform.
Yes. Customers can set up a payment method and subscription at the point of move-in. They can be sent one-off payment links.
Invoices can be generated and managed directly within the platform, helping teams maintain organised billing records.
Yes. Space Manager can support electronic invoicing where required by operators.
Yes. The platform supports storage businesses managing several facilities and allows teams to maintain operational visibility across locations.
Yes. Space Manager allows teams to manage customer accounts, unit availability and contracts within a single platform.
Yes. Facilities can support reservations and digital move-in journeys depending on operational requirements.
The onboarding process focuses on understanding your facility’s operational workflows and supporting the transition into the platform.
Yes. The platform is designed to support both single-site operators and businesses managing several facilities.
Yes. The platform is delivered through Spaceman Cloud, allowing operators to access the system securely across locations.
Yes. Space Manager has been developed around the operational needs of storage operators.
Onboarding includes a structured process designed to help operators transition their workflows and operational data into the platform.
BACS module is probably open on another users Space Manager session. Ask them to close it, or, if you are sure it is not open, then simply go to "APS">"Unlock Sites">select the relevant line and click "Unblock".
All licences are in use. Ask a colleague to log off.
You can't run the start-up routines as at least one user is recorded as still logged in as of the previous date. Click "Yes" to the message above and then go to "Maintenance">"Users Logged On" and disconnect the relevant user/s. Then restart Space Manager and you will be able to run start-up routines.
Check that it is not open in the background or on another machine. If not check a colleague hasn't got it open and if not, simply go to "Settings">"Reset Bank Tally Flag">Choose the relevant site and click “Reset”
Check yourself or a colleague hasn't got the vacate window open and if not, simply open the contract window of the contract in question and then go to "Support">"Reset Vacate Flag" and confirm with "Yes"
Space Manager does require installation on a new PC. Just placing a shortcut to the program on the desktop will not work. We can supply you with the installation instructions to walk you through the install so just ask. If you would prefer us to do it for you we make a nominal setup charge of £52.50 + VAT for each new PC.
This is the list of some of the access providers we integrate with as standard:
However, we also interface with many other Access Providers and can make bespoke integrations to most systems providing there is a suitable API available. Just contact RADical Support for more information.
User sessions can be terminated if it is felt that the user is no longer using that session. This is done in “Maintenance – Users Logged on” by selecting the sessions and choosing to “Disconnect” them. If no one is currently logged in please call RADical Systems.
Check that you are not using your Windows login details as your Windows username is filled in as your Space Manager username by default.
If you are sure that you cannot remember your details please ask a colleague with sufficient rights to go to 'Maintenance - Users' to check your username.
If your username is correct and that colleague has the rights to do so, then they can double-click on your username and then click on reset password.
This will blank your password so the next time you log in, you will not need one. To set a new one click on 'File' in the top left of Space Manager and then on 'Change Password' If you do not have a colleague who can do the above please contact RADical Systems. Please note we may require authorisation from a manager or authorised person to reset your password.
To change security rights, go to 'Settings - Security Profiles'. Choose the profile you would like to edit by double-clicking on it. You will be shown a screen with the rights the security profile already has on the left and the ones it doesn't on the right.
To add new rights simply highlight the desired right and click 'Add'.
To remove rights simply highlight the desired right and click 'Remove'.
Within the contract change the Invoice Lead Days. Blank this field by selecting the current lead days and pressing the "Delete" key.
Set the grace days on the contract to be 999 which effectively means the customer needs to be almost 3 years late to receive a late charge or change the late status of all the items on the contract to be the same as the maximum number of letters. The maximum number of letters can be checked in SETTINGS>CUSTOM SETTINGS>Late Letters>Number of Letters. Double click, (or right click and choose Edit), on each contract item and set the late status to this maximum number of letters. This indicates to Space Manager that it has already produced all late latter required.
Space Manager is purpose-built for self storage businesses, not adapted from generic property or facility management software. The platform reflects the real operational needs of storage operators, helping teams manage units, occupiers, billing and reporting from one structured system.
